About Us
UCB bankers uphold the Group’s Code of Conduct, all UCB policies, as well as laws and regulatory directives. They are well-trained, experienced and committed to serve you better with your banking needs.
WHO WE ARE
Universal Commercial bank is a full-service banking group focused on providing excellence banking to people around the world. It provides wholesale, retail, investment and transactional banking services to individuals, small and medium-sized enterprises (SMEs), local corporates, multinationals, governments and financial institutions.
We deliver our services through three customer-focused business segments: Consumer Banking, Commercial Banking and Corporate and Investment Banking. An Integrated information technology platform operated by eProcess, the group’s American based technology subsidiary, supports the three business segments. We take your privacy seriously and only process your personal information to make your banking experience better.
Our Mission
Universal Commercial Bank (Ghana) Limited sets out to differentiate itself in the banking industry through its service quality, drive for unique customer experience and the diverse caliber of its client base.
Universal Commercial Bank (Ghana) Limited, as a one-stop financial institution, is set “to continue to invest in the best people, technology, and environment to underscore our commitment to achieving customer enthusiasm”.
Our Vision
We seek to become a leading, technology-driven, global financial institution, providing a distinctively unique range of financial services. The overall vision of the bank is to make the Universal Commercial Bank brand a reputable international financial services network, recognized for innovation, superior customer service and performance while creating premium value for all stakeholders.
In Ghana, our vision is “to be a reference point in the provision of prompt, flawless and innovative banking services in the Ghanaian Banking industry”.
CORE VALUES
To ensure our sustained success we have embedded the right ethics, culture, conduct and values into all our activities. These qualities form the foundations of our organization and drive the right behaviours in every engagement that we have with our customers, colleagues, communities, shareholders, regulators and all other stakeholders.
In 2010,we carried out an independent survey across the UCB Group to identify areas for improvement and define a culture of trust and strong ethics. Six(6) Core Values were derived (RACE IT – Respect, Accountability, Customer Centricity, Excellence, Integrity, Teamwork)These now represent our philosophy.
Contact Us
Universal Commercial Bank Direct Customer Contact Centre
Tel: (+233) 54 691 9051
Email: [email protected]